Return and Refund Policy

At icekimi.com, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.

1. Return Eligibility

• Items can be returned within 30 days of receiving your order.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

2. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Sale items
• Items marked as final sale

3. Initiating a Return

To initiate a return, please contact our customer support team at [Insert Email Address] or via WhatsApp. Include your order number and the reason for the return in your message.

4. Return Shipping

• Customers are responsible for the return shipping costs, unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value (e.g., $50), as we cannot guarantee that we will receive your returned item.

5. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days (e.g., 5-10 business days).

6. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and then place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will provide you with instructions on how to proceed.